Question 1

What products does Luwes provide?

Accepted Answer

We offer core solutions including Automatic Weather Station (AWS), Automatic Water Level Recorder (AWLR), Automatic Rainfall Recorder (ARR), Water Quality Monitoring System (WQMS), and other supporting technologies. For more details, please refer to our product catalog page.

Question 2

What should be considered before installing Luwes devices?

Accepted Answer

Key considerations include signal availability and vegetation density. For AWLR deployments, additional factors such as peat depth, water-level behavior, and site conditions may determine the most suitable sensor type. We recommend a brief consultation to ensure the right configuration.

Question 3

Can Luwes provide parameters that are not listed in brochures/publications?

Accepted Answer

Yes. Please contact us to discuss your required parameters and the possible integration options.

Question 4

Can Luwes devices be used to forecast weather?

Accepted Answer

Luwes devices primarily collect ground-level weather and environmental parameters (rainfall, temperature, humidity, pressure, wind direction & speed, groundwater/surface water level, etc.). For advanced weather forecasting, we integrate Spire Global satellite data which provides atmospheric profiles, ocean surface conditions, and global weather patterns. The combination of ground sensors and satellite data enables comprehensive weather analysis and forecasting capabilities through our Spire platform (https://spireluwesweather.com/).

Question 5

What connectivity options are available?

Accepted Answer

Luwes devices can connect via Wi-Fi, 2G, and 4G.

Question 6

If the monitoring point has no signal, can data still be collected?

Accepted Answer

Yes. For blindspot areas, we provide two options: (1) LoRa for automatic data transmission, or (2) Bluetooth for periodic data harvesting (e.g., monthly or as needed).

Question 7

If the signal is lost suddenly, is the data safe and will it be sent later?

Accepted Answer

Yes. Devices store data on a memory card during outages. Once connectivity returns, buffered data is transmitted automatically and the local buffer is cleared.

Question 8

What power sources do Luwes devices use?

Accepted Answer

Devices run on batteries that can be charged via solar panels or manually using an adaptor. Certain add-ons (e.g., CCTV) may require additional power from an accumulator/car battery.

Question 9

How long does the battery last after a manual charge?

Accepted Answer

For example, an AWLR device can last around 3–4 months. Battery life depends on signal conditions—poorer signal typically increases power consumption.

Question 10

Do you have a price list for all Luwes devices?

Accepted Answer

Please contact us for pricing, as costs may vary depending on configuration and market conditions.

Question 11

Besides the device cost, what other costs should be expected?

Accepted Answer

Typically, there is an annual managed service fee and an on-site service cost for installation (travel, accommodation, etc.).

Question 12

Is maintenance required after deployment?

Accepted Answer

We recommend cleaning sensors at least once per year. Some sensors also require periodic recalibration to maintain accuracy.

Question 13

Must installation be done by Luwes engineers?

Accepted Answer

Installation is optional. It can be done by Luwes engineers or self-installed with guidance from our team.

Question 14

How long is the delivery lead time?

Accepted Answer

If all components are available, delivery can be arranged after approximately 2–3 weeks of production.

Question 15

Do Luwes devices include warranty? What about lifetime?

Accepted Answer

Devices come with a 1-year warranty. Some deployments have been operating for up to 3 years, depending on conditions and maintenance.

Question 16

Does Luwes offer partnership opportunities?

Accepted Answer

Yes. We offer partnership options such as custom product provisioning, white labeling, sales partnerships, and other collaboration models. Please contact us to discuss your preferred partnership type.

Question 17

How can I contact Luwes?

Accepted Answer

Please contact us via WhatsApp: +62 811 8185 5558 (Luwes Team)

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